Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Answer Guarantee

  • Our customer help team is present round–the–clock to handle each of your help questions. Each ticket you submit to us will be taken care of within up to sixty minutes. If your issue demands the help of an administrator, we’ll address the ticket to the technician in charge and will inform you that the case is being resolved.

  • Top quality support service

  • Professional Customer Assistance Service

  • We offer 7 days a week client assistance via a super–fast ticket program incorporated into your Control Panel. You can contact us all the time about any of the software packages that come installed in advance on the virtual server, which include the selected OS, the server management panel and our custom made Site Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A detailed and consistently updated knowledge base is integrated into our in–house built Site Control Panel. It includes quick tips on how to carry out all the fundamental web site management tasks. The Help zone presents in–depth how–to article tutorials and step–by–step video lessons. You can open the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.