Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Site Control Panel you’ll find a comprehensive Help section offering many how–to articles and frequently asked questions. They are contributed by our support team of accomplished technicians. Just fill in your question and our intelligent platform will provide you with the best answer.

  • Top quality support service

  • Video Tutorials

  • If you’d rather watch how a task is executed or how an issue is taken care of, rather than just reading about it, then take a look at our collection of step–by–step video tutorials. They address many different issues and will help you swiftly find your way around the Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 tech support service with a one–hour support ticket response time guarantee. Our team of trained customer service technicians will be online for you to respond to all the inquiries that you might have. During non–busy periods, a response will be offered in even less than 20 minutes.