Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each support request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from an administrator, we’ll forward it and leave a note to inform you that your matter is being worked on. If you make use of the Managed Servers package, any of the tasks included there will be carried out at a time that is convenient for you.
A First–Class Customer Support Service
We will be online for you 24–7 to respond to any questions that you may have with regard to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server management procedures, you can take a look at our Managed Servers package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Area
Each dedicated web hosting plan is equipped with our free Site Control Panel, which features an exhaustive knowledge base and a set of educational video tutorials. Whenever you need help with the Site Control Panel, just click on the Help or Videos buttons in the upper right corner.