A 99.9% Server Uptime
Our web hosting platform is based on a solid, top–class hardware architecture and a strongly modified version of Linux. This is why, no matter what your site is, or how many site visitors you’ve got, or even if there’s a denial–of–service attack, our physical servers will remain up and running and your websites will remain accessible online.
All our Linux web hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
If you wish to offer a first–rate web hosting service, you can hardly trust the default network configuration in a datacenter. We have built our own custom network so as to ensure a faster–than–light connection speed with the outside world.
And because of this, no matter which datacenters you opt for: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this guarantee is valid for all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to lower all potential risks with our cloud hosting packages and despite the fact that we provide top–class client support, there are times when the customer simply isn’t satisfied with what we offer. Or he wants to switch to a more robust hosting service, like a VPS server or a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely happy, we will give you your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you’re aware of how annoying this can be, even more so if your web site is on the line. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be here for you and they will get back to you within 60 minutes. And the best part is that their average support ticket response time is below 20 minutes!