24/7 Customer Support in Web Hosting
All our Linux web hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions well before you make a purchase or you are a current customer and you have a question or a difficulty, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any issues that require more time to analyze and fix. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed max response time of just one hour, which means that no matter what your issue is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive timely assistance, in particular when your site is not functioning effectively for whatever reason. Our semi-dedicated plans include 24/7 customer and tech support, so that if anything comes up, you're able to use several methods to contact us - telephone line with a couple of local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you'll be able to receive extra details regarding our services, or we can help you with less complicated tech matters. The other two options are for strictly technical problems or everything that's more time-consuming due to the fact that it is easier to follow the conversation between you and our support team. The guaranteed maximum response time for them is only an hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day so as to receive support as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you're an active customer and you want help with a technical issue that requires more time to investigate or resolve, you're able to open a ticket from your billing account or you will be able to send an email message and we'll take care of the problem and send you a reply within 1 hour. The reply time is guaranteed 24/7, including holidays and weekends, however for the majority of problems it takes no more than 30 minutes to get assistance. Our support service covers the VPS plus all of the pre-installed software it includes, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we offer feature 24/7 support via numerous means of communication and with a 1-hour max response time warranty. When you want to find out more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have internationally or you could use our live chat service and talk to a live representative. For strictly technical difficulties which require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to track a certain matter. The answer time for them rarely surpasses half an hour, therefore you can forget all about waiting for an entire day so as to get assistance. Our support service is available for any kind of server-related matters, including the pre-installed software. If you want assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all plans.